ResolveReel lives inside your Gorgias sidebar. Resolve a ticket, click Generate, and get a branded AI avatar video ready to send straight back to the customer.
Installs in 2 minutes · No screen recording · Cancel anytime
How it works
No new tabs, no recording setup. The whole flow runs inside the Gorgias sidebar your team already lives in.
Work the conversation in Gorgias exactly as you do today. ResolveReel sits quietly in the sidebar.
Hit the button in the ResolveReel widget. It reads your resolution, writes a short script, and renders a presenter video with burned-in captions.
The finished video is delivered back to the customer as the resolution itself — not a text macro they skim past.
Features
Built for teams who resolve the same issues over and over and are tired of writing the same reply.
A real-looking presenter narrates the resolution in your chosen voice. Pick from a curated library of avatars.
The audio is transcribed and captions are burned directly into the video. No editing, no manual work.
Your logo, your brand color, your avatar. Videos look like they came from your team, not a third-party tool.
Renders as a native widget inside the Gorgias ticket sidebar. No browser extensions, no new tabs.
Deliver the video to the customer automatically at the moment of resolution.
Made for the shipping, returns, sizing, and setup questions that come up again and again on Shopify support teams.
FAQ
ResolveReel is a Gorgias app that automatically turns resolved support tickets into short branded video answers. Resolve a ticket, click one button in the ResolveReel sidebar widget, and get back an AI avatar video with burned-in captions — ready to send to the customer.
Gorgias's native AI summaries are text, generated for your team's internal reference. ResolveReel generates an actual video with a talking AI avatar, meant to be sent to the customer as the resolution itself — not a summary for your team, an answer for theirs.
No. ResolveReel uses an AI avatar presenter — no screen recording, no webcam, no microphone. The agent clicks one button and the video is generated automatically from the ticket content.
Typically 2-4 minutes. The agent can continue working other tickets while it renders in the background.
Install directly from the Gorgias App Store. Search for ResolveReel, click Install, and authorize the connection to your Gorgias account. No code or IT involvement required.
Yes. ResolveReel supports custom logos, brand colors, and avatar selection so videos look like they came from your team, not a third-party tool.
Connect your Gorgias account and generate your first video in minutes.
Connect with Gorgias